User Focused Monitoring (UFM) was developed at the Sainsbury Centre for Mental Health and is a departure from the traditional way of evaluating services. The initiative was led by a qualified researcher and a long-term user of both inpatient and community mental health services. The idea of UFM is that if the evaluation of services was genuinely to reflect the concerns and views of the people who use them rather than those of providers, then users should lead the process at every stage.
UFM at Peter Bedford evaluates mental health services in Camden and Islington Primary Care Trust, and is currently made of eleven researchers, called Auditors, who are current or former mental health service users.
To view the reports they have produced click here