Islington Clinical Commissioning Group (CCG) commissioned Healthwatch Islington to carry out interviews with users who have experienced integrated care through the Multi-Disciplinary Team pilots. These pilots are aimed at more intensive users of services. The model seeks to bring together professionals from primary care, community services and social care to deliver person centred care. This ensures that patients don’t fall into the gaps between services, and avoids the duplication that comes when those responsible for different areas of a person’s care are not working together.
Generally patients (and relatives/ carers) had a lot of praise for the care delivered and understand the pressures that staff are working under. At this stage it is difficult from these findings to draw conclusions about whether additional community matron input has improved the overall experience.